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alexknelson_tf
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HP Probook 440 G5s: 25% of the time they Hang during OSD of Win10 x64 1703.

HP Recommended
ProBook 440 G5
Microsoft Windows 10 (64-bit)

Hey guys, I'm running into an issue with our HP Probook 440 G5s: 25% of the time they will hang during OSD of Win10 x64 1703.

 

Once in a while after a restart it will hang again sometime with the spinning circle of dots sometimes with a blank black screen with just the mouse pointer, most of the time it will boot normally. I know that also sometimes the G5's will hang when provisioning is installing software and we have to restart them. When a G5 hangs during loading we reload it and it loads fine. One in a while it will hang again when it is reloaded. We see them Hang on the final reboot before the load is complete.

 

smsts.log pointed me to a step in the task sequence where I was configuring our vpn client mtu settings but disabling that step hasn't resolved the issue.

 

Previous HP, Dell and Lenovo models are loading without issue.

 

I have an open case with Microsoft's System Center team but they say the logs I gathered for them from a working and non-working G5 don't show any issues. They're now pulling in the Windows team for help.

 

Do you guys/gals have any thought/ideas to share?

 

Thanks in advance for any insight,

Alex

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LeonardoAdrian
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i have the same problem can u fix it already? ty

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