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HP Probook 440 G7 not charging from HP Elite USB-C Docking Station

HP Recommended
HP Probook 440 G7
Microsoft Windows 10 (64-bit)

Hi everyone,

My issue is just like it says on the tin... I've got an HP Probook 440 G7 not charging from HP Elite USB-C Docking Station.

I managed to get a heap of these docking stations donated to our school from a government department but I can't seem to get them to charge our laptops.



HP Probook 440 G7

HP Elite USB-C Docking Station (Model: TPA-B01)

Power supply: 90W AC Adaptor


Tried the following:

 - Installed latest drivers for this model docking station

 - Updated Firmware on the dock

 - Updated the BIOS on the laptop

 - Tried a 'battery reset' by holding in the power button for 15-20 seconds (caps lock light came on)

 - Doesn't appear to be any settings in the BIOS to enable charging via USB-C.


Any assistance would be greatly appreciated.



So... it charges the laptop when the laptop is off.

Not really helpful.

Does anyone know how to get it to charge when the laptop is on?

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