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Tomas_207
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Solved!

HP Probook 455 G7 Webcam issue

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ProBook 455 G7
Microsoft Windows 10 (64-bit)

I bought HP Probook 455 G7 yesterday and today when I turn on this laptop update all drivers trought HP Support Assistant. After the update BIOS to version 01.02.01 Rev. A, webcam stopped working. During BIOS update i remember the message: component updatet "Flash erase failed". I found on this community that is problem with camera firmware, and help Realtek firmware update with this file:  https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/apps-won-t-recognize-integrate... . But this solution works only for webcam with this HW ID: VID_0BDA&PID_5852. I have differenet camera with this ID: VID_0BDA&PID_5846. There is also for this camera a correction firmware?

I also doing a test and I got this error code: QC2FXF-A8DA8E-MFPU3F-Q39603. My product ID: 12X19EA#BCM.  In device manager in Windows 10 (2004) shows only USB Boot, in webcam section. 

I need to fix this problem as soon as possible. I bought a new laptop and it must now solve. In the future, I will be very much considering buying an HP laptop.

Sorry for my English, I am from Slovakia. I hope HP will resolve this issue as soon as possible. Before this BIOS update Camera working perfectly, I tested.

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Tomas_207
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7 6 1 3
Message 11 of 17
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After 2 weeks notebook came from the servis. Webcam now working fine. Webcam has been replaced with a new one, I currently have this version of the bios: 01.02.01 Rev. A. I'll see if HP can fix it so that more similar errors don't happen when updating the BIOS. But now I will definitely not perform the update in the near future.

HP could pull out this flawed update from now on. So that unsuspecting people don't have to complain about new laptops.

View solution in original post

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IT_WinSec
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Message 2 of 17
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Hello @Tomas_207 

 

Welcome to the HP Support Community.

 

Try installing an older (initial) version of the BIOS and revering back to it if the newest one causes you issues. Download it and run it from here >> https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101969.exe

Follow the on-screen instructions to complete the process.

 

 

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
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Tomas_207
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When I updated to the version you sent I got this message. But update is sucesfully installed. In device manager always showing only USB Boot in camera. I tried install official HP universal camera but without effect.IMG_20200927_212124.jpgIMG_20200927_211406.jpg

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IT_WinSec
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Hi,

 

The FW USB-C message you posted above is not an issue, just an information.

Camera appearing as USB Boot in Device Manager is an issue but the latest BIOS should have it fixed.

 

Please, install again the latest BIOS version 01.02.01 >> https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105930.exe

 

Download and run HP Image Assistant >> https://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html

>> https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107374.exe

 

and ensure all drivers and FWs  are updated.

 

If you still face the issue, please post back. I will reply back tomorrow.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
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IT_WinSec
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Ahoj @Tomas_207 

 

Did you manage to update the drivers/BIOS, etc as per suggestion ?

Do you see any progress on your end ?

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
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Tomas_207
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I updated BIOS but with no changes. Also in HP image no update available. All drivers are up to date. I try to uninstall USB Boot device a restart pc. Then install driver for webcam but it still same. USB Boot device only shows.

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IT_WinSec
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I will soon send you a private message. Please, check it and try it.

Pay attention to the notification from the envelope up there near your username

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
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Mysacek
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Message 8 of 17
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Hi,  

any progress on this issue ? 

Same problem here, after installation new computer i started updates with support assistant.

And i have same problem with camera, also other things looks wierd after bios update, like some updates just canceled installation and are no longer avalible in support assistant.

hw id: VID_0BDA&PID_5852

 

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flok
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I have some problem with web-camera - In Device manager it's show as Usb Boot  in camera Node . My camera ID is  VID_0BDA&PID_5846  .

I use the latest version of bios.

Please help me 

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Tomas_207
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Message 10 of 17
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I think it will only help to replace the entire camera module. 5 days ago I sent the laptop to an authorized service in Slovakia (SWISS) for a free repair under warranty. Unfortunately, this software probably can't be fixed.

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