• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-15-2020 10:55 AM - edited ‎01-15-2020 10:59 AM

HP Recommended
Product: Probook 640 g1
Operating System: Microsoft Windows 10 (64-bit)

I have a probook 640 g1 and recently it started to black out (as if power supply disconnected  ) much before the login screen (at the windows processing screen). But today, as soon as i plug it to the charger or reset the battery, it starts up on its own without anyone hitting the power button and within 10 seconds ( almost at the boot screen ) it turns off until i reset the battery or power cord. It does not work if i press the power button after this event.

I thought this could be due to faulty power button. So i opened it up and disconnected the power button to check if the problem still persists (to make sure if the problem lies in the power button and not in other hardware) and yess!! It's still there. So i realize that the problem isnt in the power button and some other part. What should I do? 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.