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Antony77
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Message 1 of 5
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HP Probook Warranty Dispute?!

HP Recommended
Probook 430 G5
Microsoft Windows 10 (64-bit)

Dear Community and all,

 

I recently (less than a month) bought an HP Probook 430 G5 through Amazon Uk from a known big retailer.

I bought also a windows 10 pro License (the notebook had Freedos initially)

Everything worked fine and I'm really happy with my purchase, except ...

as I bought it new ( I can provide relevant invoice), I did not expect HP Support Assistant to state that I have only 6 months (or less) left of warranty. I was also interested in extending the warranty as well, but first thing's first.

 

How can I dispute what HP thinks/registers as a 6 month laptop ?!? Also, why aren't I able to extend in any magnitude the warranty?!?

 

Thank you for your time

4 REPLIES 4
REO51ST
Level 16
25,082 24,632 3,568 8,035
Message 2 of 5
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HP Recommended

@Antony77

 

HP PCs, Printers - How to Submit a Dispute to Validate Your Warranty

 

https://support.hp.com/us-en/document/c05084516

 

REO

Antony77
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Message 3 of 5
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The above steps: I have already tried but it does not give me an option to click "dispute" or anything like that (I've entered place of Purchase UK and the serial number) ...

 

Clipboard01.jpg

😕

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REO51ST
Level 16
25,082 24,632 3,568 8,035
Message 4 of 5
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OK @Antony77

 

I just notified the " MOD's"

 

Lets see if they can help???

 

REO

rick-s
Retired
Retired
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Message 5 of 5
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@Antony77

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP.
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation