• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
Hp Spectre 13 Laptop
Microsoft Windows 10 (64-bit)

Hi!
I bought an HP Spectre 13 two years ago, and its motherboard failed 😕
As my computer is no longer under warranty, they gave me some contacts to fix it, but there is no replacement for this motherboard on the market.

I used my computer to work, and it seems that this means nothing for the HP support team from Latam. I have called them a dozen times, and they have not even provided me with an alternative solution.

I have no computer, and there is no possibility of fixing it. So, Does somebody know what more can I do??? (besides buying a new laptop)

I also tried to fix the computer with technical service. They replaced a few motherboard things, but they could not make it work for longer than an hour.

1 REPLY 1
HP Recommended

@JALD

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.