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HP Recommended
Microsoft Windows 10 (64-bit)

Just purchased (13 May 2022) Spectre 360 13-AW2502TU laptop from HP online and installed a clean image.

 

I have installed HP Support Assistant and checked the warranty via the app and states the warranty commenced 18 January 2022. 

 

I have run the online warranty checker to see if I can raise a dispute though this is missing in the response. 

 

It does state how I go about disputing it.

 

Justin234_0-1652961248215.png

 

Any insight would be appreciated.

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Justin234

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

Let's check your warranty details using the HP Customer Support - Product Warranty Check website.

Find, and then note the serial number for your HP notebook. For detailed steps, go to Finding the Serial Number.

Go to the Product Warranty Check website.

Select the country/region where the computer was purchased, type your serial number, and then click Check Warranty.

The HP Product Warranty Check webpage displaying the country/region of purchase and serial number entry fields

Review the warranty status details for your product.

If you think the product warranty details from the Product Warranty Check website are incorrect, submit a dispute.

From the HP Product Warranty Check results for your product, click Dispute this to display the Warranty validation form.

NOTE: If the dispute link does not display, the product might be a commercial product, which cannot be disputed online.

Message with Dispute this link highlighted

Type your contact information, and then select a Dispute reason.

Warranty validation form

If prompted to upload the proof of purchase, click Choose File, and then double-click the proof of purchase file to upload it.

NOTE: Make sure the file does not exceed 2 MB and is an acceptable digital file format: .bmp, .doc, .docx, .gif, .jpg, .png, .pdf, or .zip.

Click Dispute warranty.

HP reviews the warranty status for your product and contacts you after the review.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Justin234

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

Let's check your warranty details using the HP Customer Support - Product Warranty Check website.

Find, and then note the serial number for your HP notebook. For detailed steps, go to Finding the Serial Number.

Go to the Product Warranty Check website.

Select the country/region where the computer was purchased, type your serial number, and then click Check Warranty.

The HP Product Warranty Check webpage displaying the country/region of purchase and serial number entry fields

Review the warranty status details for your product.

If you think the product warranty details from the Product Warranty Check website are incorrect, submit a dispute.

From the HP Product Warranty Check results for your product, click Dispute this to display the Warranty validation form.

NOTE: If the dispute link does not display, the product might be a commercial product, which cannot be disputed online.

Message with Dispute this link highlighted

Type your contact information, and then select a Dispute reason.

Warranty validation form

If prompted to upload the proof of purchase, click Choose File, and then double-click the proof of purchase file to upload it.

NOTE: Make sure the file does not exceed 2 MB and is an acceptable digital file format: .bmp, .doc, .docx, .gif, .jpg, .png, .pdf, or .zip.

Click Dispute warranty.

HP reviews the warranty status for your product and contacts you after the review.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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