HP Spectre x360 - 13 Won't turn on, Motherboard Issue? - Purchased FEB 2019

[SchelleT]

Hi,

I puchased a HP Spectre x360 13 inch in February 2019 - this YEAR !!

I was working on a document this morning and the whole laptop just turned off, at first I thought it had gone to sleep, but  I can not turn it back on.

The laptop was charged to 98%

I tried the following:

Hard restart Mute and Power Key - did not work

Tried to access BIOS by the Windows and B keys and Power Key - Did not work

I let it charge for over an hour and then tried again - no luck

We do not have a Support Centre here in Australia only in Singapore, so I am arranging to get it sent to Signapore and repaired.

MY QUESTION IS:

I googled it and it seems to be a common issue with everyone saying it the Motherboard?  If this is such a common issue why has HP not resolved it?

Can I relay on the laptop after it's beem repaired, it's critical to my business.

[Echo_Lake]

@SchelleT
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[SchelleT]

Hi,

My biggest question is can I rely on the laptop even after a new motherboard has been put in.

I travel a lot for business and if this occurs while I am away, I loose billable hours for my company.

Has anyone had their motherboard fail after it was replace?

[SchelleT]

It is now the 11 July, and yesterday I finally got my laptop back, apparently it was the battery.

The Stressful Process (even though the Support Rep was amazing):

• Reported the laptop for warranty 28th May 19.
• Laptop picked up and sent to Singapore from Australia (they do NOT have a tech support facility in Australia)
• After 2 weeks I contacted them, they said it was the battery and they didn't have the part, They ordered the part told it would be there on the 2nd July.
• Received an email saying part is delayed. OK, I was being patient.....
• I called them and said I need it back no later than the 12 July as I am flying out, support was lovely and said they would make it a priority.
• I received an email saying the are sending the Laptop back un-repaired (at my request - This was a bit of a stressful moment as it was NOT at my request)
• I called them asking what was happening - they said they had the part in Australia and would be sending out a local tech to install it.
• Local tech installed yesterday.

WHAT A DRAMA, all the time and all of the costs of the couriers (I am 4 hours from a major capital city) courier to Singapore and back, new part sent to a local technician via courier, cost of local external tech, wouldn't it have been cheaper to give me a new laptop seeing as it was only 12 weeks old?

HP, I seriously think you should consider simply replacing laptops if they are rather new, the cost to HP and my time I was without my work tool was insane.

As stressful and time consuming as this was, I do have to give credit to your support - her name was Jasmine from PPS CSS SST, she did her absolute best, but HP overall need to reconsider their warranty process.

[nickk501]

I have the same problem as: @SchelleT I tried all of the combinations and different outlets and my Spectre still wont come on.

[KrazyToad]

@nickk501

This seems to be a Motherboard issue. Please contact HP Support for Service Options

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

Thank you 😊

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