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‎05-29-2019 05:52 PM - edited ‎05-29-2019 05:57 PM

HP Recommended
Product: HP Spectre x360 Convertible 13-ap0038nr
Operating System: Microsoft Windows 10 (64-bit)

I bought this notebook because of its battery life (11 hours). It has been two days since I have been using the notebook and the maximum I get is about 4 hours. I then changed the power setting to "quiet mode" and the battery life increased by another 40 minutes. I am very disappointed! (and feel cheated)

Can someone tell me what is wrong? I would be satisfied if the battery gave me even 7 hours of power.

I am only using the computer for email, browsing, typing documents, etc. I have not been playing video or audio. I am connected to the WiFi network. I have not installed any special software: except antivirus (Sophos Free version), and run some cloud drive sync software (google drive, onedrive, box).

1 REPLY 1

‎05-31-2019 10:44 AM

HP Recommended

@Joseph_C


Welcome to HP Community

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you

 

KrazyToad
I Am An HP Employee

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