HP Spectre x360 Windows 10 1 of 2 USB C ports not working

[PeterM72]

Hello

On my HP Spectre x360 one of the two USB C ports is not working.

For example it does not charge when my charging cable is plugged in and it does not recognize my usb c cable that connects to the hp monitor.   When I plug in a cable the led light does not come on.

So far I have:

1. Clicked all drivers for the usb c are up to date

2. Gone into the device manager and unclicked a checkbox about shutting off power the the usb c s

3. Turned off the laptop and held the power button and windows b for a long time

4. Performed all hp and windows update

The other usb c worked perfectly.

Can you please advise how how to get the usb c port working again?

Thanks

Peter

[praveenbv]

HI@PeterM72, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps that should fix the issue.

1. Update the  BIOS,
2. Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers
3. Windows Update.  

  Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[PeterM72]

Hello - That did not solve the issue.

[praveenbv]

@PeterM72,

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!