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‎02-24-2020 02:15 PM

HP Recommended
Product: Spectre x360 Model aw0013dx
Operating System: Microsoft Windows 10 (32-bit)

HP advertises 22 hours of battery life on this device.   My PC is two weeks old, but drains the battery in only six hours just doing simply tasks with the screen set at 80% brightness.  After reading so many complaints about the same issue, it appears I have been defrauded by HP.  This is not a performance issue, but a lie about performance that was sold to us as an important feature of the product.  I will be returning my PC to HP for a replacement or for a new battery.  

1 REPLY 1

‎02-27-2020 03:24 AM

HP Recommended

Hi @SwedenSweden

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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