cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 1
1,374
Flag Post

HP Thunderbolt Dock 120W G2 stopped working

HP Recommended
HP Thunderbolt Dock 120W G2
Microsoft Windows 10 (64-bit)

Hi All,

 

I have an HP Thunderbolt Dock 120W G2 product which is used with an HP Elitebook x360 1030 G3 notebook. A few days ago when I worked on my notebook, the screens became black and since that time my docking station is not working. These are the symptoms:

- when I plug in the docking station, the led indicator of power is on, so the electricity is okay

- when I connect my notebook to the dock, the led which indicates the connection is on, however my PC does not recognize it (not only the devices not working, it does not charge my notebook and I cannot see any docking station in the Thunderbolt Software) - I tried out my PC with a Lenovo docking station and it is working properly

- when the notebook goes to sleep mode, the led is still on instead of flashing on the docking station

 

I updated everything... firmware with the BIOS, drivers, etc. I uninstalled and reinstalled the driver of the docking station. Unfortunately, these did not help for me. (since my PC cannot see the dock, I could not update the firmware of it)

 

Do you have any idea what can I do above all of these?

 

Thank you for your help!

 

Br,

Attila

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation