• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-30-2020 08:25 AM - edited ‎08-30-2020 08:33 AM

HP Recommended
Product: HP Thunderbolt Dock 230W G2 2SU55AV#ABB
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I bought a used HP Thunderbolt Dock 230W G2 docking station. The ProdID is: 2SU55AV#ABB
It's coming with a fixed cable with a combined (thunderbolt + power) connector on the end.
I'm using it for a brand new HP ZBook 15 G6. I've 2 LCDs attached to the dock on it's Displayport connectors. 

My problem is that the fan in the dock keeps spining even if the notebook is powered off. I have to disconnect the cable from the notebook to have the fan stopped completelly. It has the same problem with my older ZBook 15 G5.

1. Why it's working like that?

I've already updated the dock's firmware, but did not help.
I could not found proper driver / firmware for the dock as the HP support search could not find it based the printed ProdID.

 

2. Where can I find proper driver / firmware for it?
The closest one I found and used for update was: https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101240.exe  from
https://support.hp.com/us-en/drivers/selfservice/hp-thunderbolt-dock/20075223/model/20075224?sku=2UK... 

TITLE: HP Thunderbolt Dock G2 - Firmware
VERSION: 1.0.62.1 Rev.A
RELEASED: Jan 17, 2020

 

3. Why I can't find the product based on the ProdID or serial anywhere at HP site? 
Here are some pics about the product itself:    https://photos.app.goo.gl/Ahg1v3BW6rmmWkFq5

 

http://www.xnp.hu/HP/HP_Thunderbolt_Dock_G2_230W_1.jpg 
http://www.xnp.hu/HP/HP_Thunderbolt_Dock_G2_230W_2.jpg  
http://www.xnp.hu/HP/HP_Thunderbolt_Dock_G2_230W_3.jpg  

4. Is it compatible with ZBook G6 officially?


I appreciate any help about it!

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.