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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-25-2020 07:18 AM

HP Recommended
Product: HP USB-C DOCK G4
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

The USB-C Dock was having issues with the monitors on the displayports being recognized. So I decided to upgrade the firmware to version F.37 Rev.A

Downloaded it from here: https://support.hp.com/us-en/drivers/selfservice/hp-usb-c-docking-station/17032707/model/20092244

After the upgrade the monitors are recognized and NIC is working but no USB ports are working. And I have an unknown device in the device manager.

That device has VID 04B4 and PID 6507

I found out that Vendor ID 04B4 is Cypress Semiconductor Corp. The Product ID I am unable to find.

 

Any idea which driver this requires? Windows does not recognize it and Windows Update can't find a driver for it.

 

P/N: L13899-001

SPS: L16133-001

HP Elite USB-C Dock G4

 

Regards,

 

Cyril

 

 

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