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‎06-26-2020 04:53 AM

HP Recommended

Hello Guys

I tried to use the USB-C G5 Docking with my MacBook Pro 13 2020. Everything works fine, except the MacBook doesn't charge. Does anyone know if this is a problem on the HP or Apple side? The docking delivers up to 100W, that's more than enough to charge a MacBook.

 

Thanks & Regards

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-30-2020 02:21 AM

HP Recommended

Newest Firmware Update for the docking fixed the problem, the MacBook charges now.

View solution in original post

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3 REPLIES 3

‎07-02-2020 12:20 PM

HP Recommended

the usb-c g5 dock PD supports the following voltages: 5V , 9V, 10V, 12V, 15V, 20V all at 5A MAX

 

check with the macbook manual/specs and see if it uses a different voltage 

I work for HP. However, all opinions and comments are my own.
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‎07-02-2020 02:15 PM

HP Recommended

Spects are compatible and I have no issues charging the MacBook with other power adapters with the same spects...

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‎07-30-2020 02:21 AM

HP Recommended

Newest Firmware Update for the docking fixed the problem, the MacBook charges now.

Was this reply helpful? Yes No
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