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RavitejLukka
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HP Ultra Slim Docking Station 2013 not displaying Second Screen resolution properly

HP Recommended
HP Elite Book 850 G4 Notebook PC
Microsoft Windows 10 (64-bit)

Hi, I've got HP Elite Book 850 G4 Notebook PC plugged to Ultra Slim docking station. Which, has two display ports to connect. Connected both LG monitors, the Primary monitor is an LG Ultra HP 4k 27inch Monitor and the Secondary monitor is LG Ultra Wide 29inch model. 

 

Now the problem is the primary monitor is displaying properly at 3840*2160 resolution. Whereas, the secondary monitor s capable of 2560*1080 60p HZ, but only giving the option to up 1920*1080 resolution. 

 

Can someone please advise, what else can I do to fix my second monitor resolution issue 

 

Troubleshooting I have done so far:

  1. Tested connecting only one monitor at a time is displaying proper resolution on each
  2. Tested the same as above via ultra slim, working fine
  3. However, placing the laptop on to the docking station that is connected via display ports for the both the monitors still seems to be a problem, only one of the monitor is showing 4k resolution and the other one  is not giving more than 1920*1080 on my ultra wide 29th monitor. Problem with this is the image is getting stretched 

 

Note: I've updated my notebook graphic drivers as well as the monitor display driver. Connected both using the genuine display port cables to the docking station, both the monitors have only display port and an HDMI port to connect.

 

Thanks

Ravi

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ju1c3
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Message 2 of 3
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HP Recommended

Try updating the dock firmware. That fixed a bunch of issues for us. 

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RavitejLukka
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HP Recommended

Did tried updating Dock firmware still no luck. 

 

Is there anything else that I should be trying next?

 

Thanks

Ravi 

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