• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-29-2019 02:03 PM - edited ‎03-05-2019 12:50 PM

HP Recommended
Product: HP ZBook 15 G2
Operating System: Microsoft Windows 7 (64-bit)

Hi community,

Today I started a long overdue Windows update (power plugged in - on AC adapter) and when I came back 10 minutes later it was dead (power off).

 

 - I tried to press power button - nothing - completely dead

 - I tried to take out battery, with only AC adapter in - nothing 

 - Battery in/out, if AC adapter is connected the white charge LED on the back of the Notebook next to the charge plug is blinking constantly and fairly rapidly.

 - Since it is with SSD drive and not regular mechanical drive I cannot hear at all if anything inside the notebook is starting up when I press the power button, but I guess not.

 

The Notebook is from late 2015/late 2016 and has SSD drive as standard, not regular harddrive.

 

Does anybody know this scenario? What does the blinking mean?

 

Thanks to all for any help!

 

2 REPLIES 2

‎01-31-2019 09:52 AM

HP Recommended

try a different AC adapter if you can. 

Was this reply helpful? Yes No

‎01-31-2019 10:51 AM

HP Recommended

Thanks, but I already tried several - exactly the same outcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.