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‎07-14-2023 08:07 AM - last edited on ‎07-14-2023 01:22 PM by Retired

HP Recommended

HP ZBook 17 G6. Windows 10 Pro 22H2 July 23 cumulative update causes frequent touchpad freeze. (Alps Alpine)

Since installing the latest Windows update, the touchpad stops responding for 5-10 sec every minute or so.

Uninstalling the Cumulative Update, leaving in place the security and .NET update of the same date, resolves the issue.

I have notified Microsoft Support. The Customer Support case ID is [Personal Information Removed].

Their response was that the update is incompatible with the machine, and that it would be resolved in the next monthly update.

Not sure if that is a specific response to the issue or a stock answer to every question.

Anyone else had the same problem?

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