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HP Recommended
HP 17 Laptop PC 17-c2000 (4V792AV)
Microsoft Windows 11

I sent my computer to HP for a touchpad problem, and they ended up sending it back with a broken computer (it cannot be rebooted). They expect me to pay for it for almost 400$ for their mistake. I don't know what they're doing back there but they're absolutely useless and incompetent at what they do. 

I have many assignments due that require a computer, so they not only wasted my time but also my work. 

 

So learn from my mistake and DO NOT BUY OR SEND ANYTHING TO HP! 

1 REPLY 1
HP Recommended

Hi @Chris_XX ,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you reach out to our phone support.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.