HP care package Onsite service is a scam, they never provide it .... next to nothing customer care

[Dil1234]

I have an Hp Care package for 3 years with onsite services. I need to get my battery replaced, when i asked them whether i can get it replaced onsite as the care package mentions that i can, they always try to persuade me to ship the laptop and get it repaired. Shipping options takes around 10 days to get it repaired, i cant stay without my laptop for 10 days as i work on it. Why can't they provide onsite services as mentioned in the care package? ......

[praveenbv]

Hi@Dil1234,

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

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Please send us a Private Message, if you aren't contacted within 4-5 business days.  

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If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

To assist you better, do you have a previous case number or were you in contact with the escalations team?

I understand you need assistance and I’d love to help. However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution.

Hence, I would request you to create a public post with the same query, so that you may get your answers from the various members we have in our community forums at HP.

Keep me posted.