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UTV01Fan
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Solved!

HP chromebook 15-de0518wm 10key and shift

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chromebook 15-de0518wmn 65XX
Chrome OS

In some situations, my shift key acts like CAPLOC and my 10 key works as arrow keys and not number keys.

 

Using microsoft remote desktop I seem to always have the problem.

 

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The_Fossette
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@UTV01Fan

 

I reviewed your post and I understand that the keyboard is not working correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Does this happen only with Microsoft remote desktop?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03665293

 

NOTE: Though the heading is different the steps are relevant for the issue.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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The_Fossette
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@UTV01Fan

 

I reviewed your post and I understand that the keyboard is not working correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Does this happen only with Microsoft remote desktop?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03665293

 

NOTE: Though the heading is different the steps are relevant for the issue.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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UTV01Fan
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Seems to have worked, thank you sir.

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UTV01Fan
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The_Fossette saved the day. The website would not even pull up my product.

 

I know it is not a big part of your market but the website is not very chromebook friendly.

 

Right now during these trying times and with the need to be connected that may need to change.

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UTV01Fan
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It is apparently and recurring problem.

 

I hope a software update fix is in the works.

 

With as much of the market as Microsoft has it seems necessary.

 

I am afraid I see too many cooks with a hand in this.

 

A hp product with a google os having trouble with a microsoft platform.

 

 

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The_Fossette
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@UTV01Fan

 

Are you still facing the issue? If yes, then make sure that you have the latest Chrome OS on the computer.

 

Here is how to check.

  1. Click the bottom right corner of the Chrome OS desktop.
  2. Select the Settings icon.
  3. Click About Chrome.
  4. Click Check for updates.
  5. To apply the update, click the arrow icon and select Restart to Update.

Let me know how it goes.

 

Cheers!

The_Fossette
I am an HP Employee

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UTV01Fan
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The OS actually updated yesterday but that wasn't in the fix.

 

I still have the problem.

 

 

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The_Fossette
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@UTV01Fan

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

UTV01Fan
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I do appreciate your efforts but I have little faith that they will know a better fix than you.

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The_Fossette
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@UTV01Fan

 

I am positive that the support team will assist you in this regard. 

 

Cheers!

The_Fossette
I am an HP Employee

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