-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Business Notebooks
- HP firmware windows update

Create an account on the HP Community to personalize your profile and ask a question
08-23-2023 04:54 AM - edited 08-24-2023 01:27 PM
After updating the HP firmware from the Windows Update site, the program (HP Power On Authentication) stopped working. It does not accept fingerprints or passwords. I think I got rid of my laptop. I don’t know why I installed it, because I am against such unnecessary security measures. As you can see, these are not good solutions, because it will end up in service.” HP EliteBook 850 G6 notebook.
08-23-2023 11:58 AM
Hi @oszinq !
Thank you for visiting our English HP Support Community.
We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.
Thank you for your understanding.
Regards,
MayS.