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HP Recommended
HP Spectre x360 - 13-aw0010nw
Microsoft Windows 11

Hi , I have very bad service case with HP support. My laptops screen has failed during warranty period, I asked HP to fix, HP picked it up from my home for fix and lost it. It took HP almost 3 months to acknowledge that laptop has been indeed lost by them. Afterwards I've been offered replacement and asked to select one of two models : 13-aw2138nw and 13-aw2128nw  . I asked HP complains department to provide me information on differences  of both models (since I could not find details on web) and they informed me over email that they differ only with windows version. Therefore I answered to HP clearly that if 13-aw2138nw  is black one like the one they lost (and not silver) then I will take it. Guess what - laptop that has arrived is silver. It turn out that they gave me wrong information , actually the other model was black. I asked HP complains department, again to replace but they rejected saying that I should check myself specification and color. The situation is hopeless 😞 , My laptop has been lost by HP many months ago , they provided me with wrong information on offered replacement, and Im left with model i did not ask for. HP is saying that case is closed.

Any idead where to adress such issue further at HP.

2 REPLIES 2
HP Recommended

Hello @56565rfgtfv 

 

Welcome !

 

I sent you a private message (PM). Please, check it using the envelope icon in the upper right corner and reply to it.

Kind request - do not post any personal information here in the public section of the forum/community.

 

Have a nice day :ThumbUp:

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

The situation with HP service gets ridiculous, after another month of mail exchange HP is not interested in the fact that my laptop has been lost by them, and not replaced with the laptop I agreed with them. HP Service has obviously made mistake in veryfing specs of laptop and now denies any responsibility for it. There is no any will from HP Service side to help and resolve the case, the only information Im constantly recieving from HP is saying : we sent you laptop, case is closed.

That is completely unprofessional approach from HP side to leave unsatisfied customer with lost laptop and not accepted replacement. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.