• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-14-2024 08:43 AM

HP Recommended
Product: HP 250 15.6 inch G9 Notebook PC (511V4AV)

I sent my laptop to HP for hardware repair on March 5, 2024. It was still under warranty.

After 3.5 months, I have not gotten it back. When I call to request an update, I am forwarded from one phone agent to another, sometimes doubling back to a department I already spoke to. These phone calls can last over an hour. I have used the Chat function and the phone.

It appears that they have lost my laptop, because although documentation exists that they received it, nobody actually knows where it is. And there is no action to locate it. 

At this point, how do I get reimbursed for my device? Is there an ombudsman who can help? Please advise. Thanks.

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.