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HP sent me a different product that I ordered. Please help!

HP Recommended
HP spectre folio
Microsoft Windows 10 (32-bit)

I ordered a custom HP spectre folio with the product number as written on the website HP store as 8NB70AV with Microsoft Office Home and Student 2019 but I got the HP spectre folio with product number 8NB48AV and no Microsoft Office Home and Student 2019 (shipped from China) that I paid extra money for it in my order. I can't even register my Hp spectre folio with the serial and this product number on HP website and I can not check warranty status. Please help?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Jack009 Welcome to HP Community!


I understand your concern and I have brought your issue to the attention of an appropriate team within HP.


Please look for a private message requesting additional information.


Keep in mind not to publicly post personal information (serial numbers, case details, etc...).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.

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