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HP spectre 360 will not charge above 30% with new battery

HP Recommended
HP spectre 360
Microsoft Windows 10 (64-bit)

my hp spectre 360 laptop will not charge above 30% even with new battery,is running windows 10 but not sure if this is the issue.Have been through all recommendations from hp to no avail.Does only say plugged in but not charging,charge light starts off orange until reaching 30% then flashes white.any ideas

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