11-08-2018 08:26 AM
A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.
A wireless mouse receiver is designed in such a way that it will only bind with the wireless mouse it was shipped with. I'm afraid, you have to call HP Support and check if a replacement receiver is available.
I have sent you a private message, for more details that cannot be shared in a public post.
Can you please check your inbox on the forums page for the private message.
Have a great day!
I am an HP Employee
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