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Roby4
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Message 1 of 3
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Solved!

HP zbook 15 G2 bios password reset

HP Recommended
Microsoft Windows 7 (64-bit)

I forgot my BIOS password and how can i restore it, please help

1 ACCEPTED SOLUTION

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REO51ST
Level 16
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Message 2 of 3
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HP Recommended

@Roby4

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

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2 REPLIES 2
REO51ST
Level 16
25,082 10,432 3,569 8,393
Message 2 of 3
Flag Post
HP Recommended

@Roby4

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

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aa232323
Level 2
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Message 3 of 3
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HP Recommended

I have the same problem. I phoned contact support, and i am told that you are no longer sending SMC.bin files, but replacing motherboard. Is that true? if so, it is very dissapointing.

Thanks

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