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‎09-06-2020 06:27 AM

HP Recommended
Product: PRO Book core i7
Operating System: Microsoft Windows 10 (64-bit)

FAILURE ID:                 9C0CXF-7QRA7S-MFGJMG-60S903

PRODUCT ID:              D9R53AV

Hard Drive Capacity: 500GB

Hard Drive 1: 

 

I am facing this problem 

1 REPLY 1

‎09-06-2020 07:34 AM

HP Recommended

Hi:

 

Below is the report of the failure code, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
9C0CXF-7QRA7S-MFGJMG-60S903OKXXXXXXXXXX9/6/20303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

That code means that you will need to replace the hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04823617

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