-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Business Notebooks
- Hello. My laptop Hp242 G1 screen won't display anything but...

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
06-11-2025 02:35 AM
Product: HP 242 G1 Base Model Notebook PC
Operating System: Microsoft Windows 10 (64-bit)
Hello. My laptop Hp242 G1 screen won't display anything but the capslock light blinks twice which is obviously a BIOS problem.
I have replaced my CMOs battery and still won't work. I also tried to download a BIOS update from hp.support but my OS( windows 10) is not available for selection. The only available OS are Windows 7 and 8.
I downloaded BIOs update for windows 8, but it throws errors when unpacking the bootable files. Kindly assist.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.