• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-24-2019 09:33 PM

HP Recommended
Product: Zbook 14 G2
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

I'm having problems with the trackpad in my HP Zbook 14 G2 after a failed firmware update. The touchstyk works perfectly well but the trackpad refuses to work. Before this, it refuses to work many times and restarting does not help. When it didn't work, it didn't even work in the bios (can't use the trackpad in the bios to select options). It also does not work even when tapping the top left area(where you enable or disable the trackpad). I did the power reset trick and it starts working again for a few days but refuses to work after some hours. So then I decided to do the trackpad firmware update for my trackpad. I followed all instructions but at the end, it said that that:


"C:\Program Files\Synaptics\SynTP\SynReflash.exe" was not found.

 

So then I decided to download SynReFlash.exe on another site.

 

Then, the reflash failed and the trackpad is bricked now.

 

How do I fix this?

My Computer Spec:

HP z420 Workstation (stock configuration, original cooler with new thermal paste, BIOS at 0.90 (downgraded thanks to a post about the magical green header) CPU/Processor: Intel Xeon E5-1620 0 (first version, no overclock)

GPU/Graphics:
ASUS TUF series GeForce GTX-1650S (dual fan)
Old GPU: Nvidia Quadro K2000

RAM:
32GB (8 sticks of 4GB ECC DDR3 RAM)

SSD/Drives:
1 Samsung EVO 500GB SATA SSD
1 Silicon power 256GB SATA SSD
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.