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‎12-17-2020 08:53 PM

HP Recommended
Product: Stream 14 CB 010-ds

 I bought this computer couple years ago but didn't get it out of the box until about six months ago. Of course the first thing you do is you have to put in a password but I did not write it down and by the time I picked the laptop up again I completely forgot it. And now I can't remember it so how can I remember the entry password or change it because I have a new computers that I cannot get into or use! I 

1 REPLY 1

‎12-19-2020 07:59 AM

HP Recommended

Hello @deeproxy18 

 

Please, check this article to read the policy and get some tips/tricks >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Forgotten-or-unknown-password-Can-HP-help-me-...

 

If you did not use this PC for a long time, may be the best would be to reinstall Windows [Perform recovery when your Windows does not start correctly]  >> https://support.hp.com/us-en/document/c04758961#AbT5

 

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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