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05-18-2021 06:49 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
- Could you please share the picture of the Hinge?
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
05-19-2021 02:20 AM - edited 05-19-2021 02:21 AM
Allow me to expand the previous information:
HP 470 G7 Notebook PC IDS Base Model
Product number: 8FY75AV
17"
The screen opens / closes hard.
A crackling sound is heard from the right hinge when screen rotation (opening / closing) starts..
The laptop case deforms (lifts) as the screen rotates (both corners / sides near from the hinges).
The greater deformation is at the right hinge.
The deformation stops when I stop the screen rotation.
No permanent damage / fractures of the case, yet.
Still covered by warranty.
What to do?
Thanks a lot...
Pics shared