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HP Recommended

The screen opens hard.

A crackling sound is heard in the right hinge.

The laptop case deforms as the screen rotates.

Still covered by warranty.

What to do?

2 REPLIES 2
HP Recommended

@DrazenBa

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

HP Recommended

Allow me to expand the previous information:

HP 470 G7 Notebook PC IDS Base Model

Product number: 8FY75AV

17"

The screen opens / closes hard.

A crackling sound is heard from the right hinge when screen rotation (opening / closing) starts..

The laptop case deforms (lifts) as the screen rotates (both corners / sides near from the hinges).

The greater deformation is at the right hinge.

The deformation stops when I stop the screen rotation.

No permanent damage / fractures of the case, yet.

Still covered by warranty.

What to do?

Thanks a lot...

Pics shared

Hinge_1.jpgHinge_2.jpg

 

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