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HP Recommended

We sent in our HP notebook for a minor repair (a loose stand screw). After not hearing from HP for a month, we called HP and only were told that someone at HP dropped the unit which caused extensive back cover and frame damage.

However, the rep insisted that it was damaged 'during transit to the warehouse' (not sure why he claimed so) and refused to repair the cover/frame for free or replace the unit. So disappointed!

Case [Private information removed] 

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