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Message 1 of 3
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Hp Envy M7 Battery not charging while plugged in

HP Recommended
Envy M7
Microsoft Windows 10 (64-bit)

I have tried uninstalling the battery drivers and shutting down, unplugging everything  then rebooting.

I have checked and the driver CmBatt.sys is installed.

I have checked and all updates have been done.

I have ran the Battery Check from the Support Assistant and it found no errors.

The battery only has 850 hours on it.

The power cord plug in the computer does seem excessivly tight.

Tray notice says 6% plugged in , not charging.

 

Ideas???

 

2 REPLIES 2
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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@Howe-2

 

Welcome to HP Support Community

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

Have you update the BIOS?

 

If the issue persists after the BIOS update, please contact HP Support for Servive Options

 

1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you 

KrazyToad
I Am An HP Employee

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HP Recommended

Thank you for the help, I did update the Bios, then I got the bright idea to look down into the plug that attaches to the notebook. The center pin was bent to one side. After straightening it out all worked perfectly!

I must have been bent for months, and just barely charging enough to keep working..  Thanks Again!

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