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‎11-09-2018 12:50 PM

HP Recommended
Product: hp Probook650 G1
Operating System: Microsoft Windows 10 (64-bit)

Hi, am  David and i own laptop repairs shop on Ghana. There's this issue with hp probook 650 G1 and 640 G1 when u plug in the charger it shows plug in charging but it will never charge. i have check the MB if there's any burnts componet or IC but nothing found, i have change the charger too but still,  I have four of this laptops with the same problem. please any solution? thank you?

1 person had the same question
1 REPLY 1

‎11-12-2018 10:08 AM

HP Recommended

you may have issues with the batteries... if you install HP Support Assistant, it can check the condition of the battery cells - https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

the battery check tool in HP SA queries the electronics of the batteries and reports their status

I work for HP. However, all opinions and comments are my own.
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