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Rajanmehta61
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Message 1 of 2
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Hp Spectre 360 not switching ON

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HP Spectre 360 13”
Microsoft Windows 10 (64-bit)
My Laptop just stopped working. It was on charge and it seemed as if some smoke came out from the USB C charging point. I can get a slight burnt smell from that area

The laptop is still in warranty

I have read that many people have had the issue that the charger sits quite loose at the USB C point.

I intend to take it to HP tmrw, what can I expect, I spent 2200$ on it just 6 months back, surely they need to replace or repair the laptop.

Need some inputs

Thx
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Cheron-Z
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Message 2 of 2
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@Rajanmehta61

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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