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GeorgeD01
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Message 1 of 2
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Hp laptop won’t load desktop

HP Recommended
Microsoft Windows 10 (64-bit)
When I login on my laptop everything starts how it should however I have left my laptop loading for an hour and it still has not turned of I can see my mouse and have looked through here at different methods and tried a few but none of them are working
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David_J_W
Level 7
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Message 2 of 2
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HP Recommended

Run the hard disk tests in HP Diagnostics and report the results here. On most systems, you get into HP Diagnostics by pressing Esc repeatedly until you see a menu, then press F2 for HP Diagnostics.

 

I suspect your hard disk is failing, which is a possible explanation for why the system is impossibly slow.

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