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Hp820 g2 fingerprint sensor not working

HP Recommended
Hp820 g2
Microsoft Windows 10 (64-bit)

Help. Hp820 g2 laptop's fingerprint does not work. Windows Hello option is available, when i click on the fingerprint, it tells me to swipe. I swiped for a very long time and nothing happened.

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HP Recommended



Did you buy Finger Print option ? Otherwise it only has a window but NO sensor underneath. If you wish, you can buy the following part and install to your machine


        Fingerprint reader board (includes bracket and cable) part # 730554-001



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