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Gp1999
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Message 1 of 2
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Hp820 g2 fingerprint sensor not working

HP Recommended
Hp820 g2
Microsoft Windows 10 (64-bit)

Help. Hp820 g2 laptop's fingerprint does not work. Windows Hello option is available, when i click on the fingerprint, it tells me to swipe. I swiped for a very long time and nothing happened.

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banhien
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Message 2 of 2
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HP Recommended

@Gp1999 

 

Did you buy Finger Print option ? Otherwise it only has a window but NO sensor underneath. If you wish, you can buy the following part and install to your machine

 

        Fingerprint reader board (includes bracket and cable) part # 730554-001

 

Regards.

BH
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