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08-30-2020 11:11 PM - last edited on 09-02-2020 05:17 AM by MatheusH
I bought a laptop in 7 oct 2019.
Part Number 4SR00PA#ACJ
SL No [Private information removed]
This laptop was damaged internally. Overheating & Battery issue.I complaint immediately. Customer support file a case in hp 21 oct 2019. Case id [Private information removed]. Technician replaced the battery. But issue not Fix. Hp support close the above case. I mailed immediate the customer service about issue not fix. No reply. The above case problem was not solved. Case closed without my permission. Nearly i bought 10 month has passed not fix issue. I received a defective product but no replacement or refund. I complainted within 10 days of buying.Again I called customer service, he not fix the old case problem, he book another case. Case id [Private information removed].What to do? Don't cheat customer. Respond the customer complaint. if you not replacement or refund, i will complaint according to the consumer protection act. you will also pay compensation cost.
09-01-2020 05:30 PM
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