Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post


HP Recommended
Microsoft Windows 10 (64-bit)

I bought a laptop in 7 oct 2019.

Part Number 4SR00PA#ACJ

SL No [Private information removed]

This laptop was damaged internally. Overheating & Battery issue.I complaint immediately. Customer support file a case in hp   21 oct 2019. Case id ‪[Private information removed]. Technician replaced the battery. But issue not Fix. Hp support close the above case. I mailed immediate the customer service about issue not fix. No reply. The above case problem was not solved. Case closed without my permission. Nearly i bought 10 month has passed not fix issue.   I received a defective product  but no  replacement or refund. I complainted within   10 days of buying.Again I called customer service, he not fix the old case problem, he book another case. Case id [Private information removed].What to do? Don't cheat customer. Respond the customer complaint. if you not   replacement or refund, i will complaint according to the   consumer protection act. you will also pay compensation cost. 

HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Support Community. 


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation