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‎08-30-2020 11:11 PM - last edited on ‎09-02-2020 05:17 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I bought a laptop in 7 oct 2019.

Part Number 4SR00PA#ACJ

SL No [Private information removed]

This laptop was damaged internally. Overheating & Battery issue.I complaint immediately. Customer support file a case in hp   21 oct 2019. Case id ‪[Private information removed]. Technician replaced the battery. But issue not Fix. Hp support close the above case. I mailed immediate the customer service about issue not fix. No reply. The above case problem was not solved. Case closed without my permission. Nearly i bought 10 month has passed not fix issue.   I received a defective product  but no  replacement or refund. I complainted within   10 days of buying.Again I called customer service, he not fix the old case problem, he book another case. Case id [Private information removed].What to do? Don't cheat customer. Respond the customer complaint. if you not   replacement or refund, i will complaint according to the   consumer protection act. you will also pay compensation cost. 

1 REPLY 1

‎09-01-2020 05:30 PM

HP Recommended

@Ramanathan98

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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