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HP Recommended
HP Laptop 15-da0xxx
Microsoft Windows 10 (64-bit)

Really worrisome and lack of professional behavior. Laptop purchased in March 2020, which is under warranty and I have to keep writing and requesting to have this fixed


Product name : HP Laptop 15-da0xxx
Product number : 7MW55PA#ACJ
Serial number : [Personal Information Removed]

The battery life is barely 3-3.5 hours once full

Charged... the key board buttons have broken locks it seems... have shared the photos and video demonstrating the same couple of times. 

Have been messaging/ mailing/ sending whatspp.. but all in vain. Can you get this sorted. The gentleman replying earlier says these issues will not be served by HP.... is that so? Seems your attempt is to ensure the buyer doesn’t complain and even ID he does ... the same is ignored. Have been attempting to reach out to some agent over a call after connecting with Virtual Agent, but even that doesn’t work. 


Do you take care of the after sales service or is it mockery of the entire and bluffing the users?  Very poor experience within the warranty period...wonder what will happen later....

2 REPLIES 2
HP Recommended

This is terrific.....after this submissions, i get an email indicating, the case has been closed or i have triggered new email to the mailbox etc.....Are you kidding me!!!!! 

HP Recommended

@AbhishekPatwari

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.