I can't turn it off.

[LostRo]

I installed the operating system several times and after turning off the laptop it starts itself after a few minutes. I turn it off and it starts up again after a few minutes, so a laptop that works continuously, I can't turn it off .

What can I do ?

I don't have access to the bios!

I can not remember the password!

[IT_WinSec]

Hello @LostRo 

- Ensure your Windows is up-to-date by going to Start -> Settings -> Update & Security -> Windows Update

- You may also download HP Support Assistant and check for driver updates -> https://support.hp.com/us-en/document/ish_3152513-2896757-16

- Finally, turn off Fast Startup

Windows 8/10 start in a different way (compared to Windows XP, Vista or 7, for example) - the boot process has changed. Fast Start up is a trick to start/load your Windows faster. However, it may sometimes cause issues. Disabling Fast Start up in Windows 10 restores Windows to a slightly slower but classic more robust full start every-time you need to start your device.

• Click on Windows Start button
• Type control.exe and open Control Panel
• Go to Power Options -> Choose what the power button does
• Click on Change settings that are currently unavailable
• Uncheck Turn on Fast Startup
• Make sure you press  Save changes button
• Close the window
• RESTART Windows now to apply the changes immediately

Let me know how it goes

[LostRo]

There was no need to turn off Fast Startup because that's how Windows was installed automatically.

But instead it was from the date of posting without any power source including the bios battery, so for 3 days and now, I installed all power supplies and it did not restart.

Finally, now at this point I turn off and do not restart, or restart the laptop alone.

I think that leaving it without any power source and without a bios battery, the Laptop has recovered and works normally.

Let's see how long it will stay at a normal operation .

If there are problems I will come back .

Thanks !