cancel
Showing results for 
Search instead for 
Did you mean: 
TahniatN
New member
2 1 0 0
Message 1 of 3
140
Flag Post

Incorrect Warranty Start Date - Different from date of purchase

HP Recommended
HP Elitebook 840 G5

The HP Elitebook 840 G5 laptop that I bought today i.e. on Aug 17, 2019 has the wrong warranty start date. The warranty status tells me the warranty start date is March 25, 2019 which gives me only 9 months warranty period. I would like to get this corrected. I have all relevant invoices available.

 

Thanks in advance,

Tahniat

2 REPLIES 2
banhien
Level 19
Level 19
92,740 92,618 11,992 25,560
Message 2 of 3
Flag Post
HP Recommended

@TahniatN wrote:

The HP Elitebook 840 G5 laptop that I bought today i.e. on Aug 17, 2019 has the wrong warranty start date. The warranty status tells me the warranty start date is March 25, 2019 which gives me only 9 months warranty period. ..


@TahniatN 

 

Please contact HP in your area and ask them to fix this. I don't know where you bought your machine but the Elitebook 840 G5 machines normally have 3 years warranty

 

     840 war.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
TahniatN
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

@Banhien

 

Thank you for your response! 

 

My reseller gave me the option of 1 and 3 years. I will contact them and find out if I can get the start date of warranty fixed.

 

Thanks once again!

TN

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation