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‎03-17-2020 04:34 AM

HP Recommended
Product: 250 G7 Notebook

I bought my new laptop in February 2020 from laptopoutlet, however the warranty says it started on 10 September 2019 and will expire on 9 October 2020. I would like to dispute this, however I am unable to find a 'dispute this' link on the warranty checker page. Can anyone help with this issue?

2 REPLIES 2

‎03-17-2020 05:37 AM

HP Recommended

Hi

The usual answer is....

You have a dated receipt.

 

Connecting to HP and registering the device and doing updates will likely correct the problem.

 

The "Born On" date is also relevant.

HP Recovery Media Creation.pngSSID WiFi Born On.png

 

If in doubt please ask.

 

 

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‎03-17-2020 07:03 AM - edited ‎03-17-2020 07:03 AM

HP Recommended

Hi, @Mirrymiranda 

 

Since your notebook is considered a business-class notebook, the online warranty dispute process doesn't work (don't ask my why).

 

Call the number at the link below for 'Computing products for business,' and speak with a customer services rep to have the warranty start and end dates adjusted.

 

https://www8.hp.com/uk/en/contact-hp/phone-assist.html

 

 

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