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HP ENVY 4523 All-in-One Printer

Trying to install a new genuine HP black 302 cartridge the following message appears  Incompatible cartridge The indicated cartridge is not intended for use in this machine. The 302 colour cartridge in the same 2 pack works with no problem. Any idea what the problem is?

1 REPLY 1
HP Recommended

Hi @MLA77,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your printer ink cartridges.

 

Kindly refer to the steps from this link and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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