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HP Recommended

We have dutifully paid for HP Instant Ink for several years, and recently cancelled our monthly HP Ink subscription due to us getting a new Brother printer to print with laser on larger paper for blueprints. I explicitly asked customer service via Twitter to explain the effects of the cancellation and I was lied to. The support agent consistently did not answer my direct questions and even lied to us about the cancellation date. I expect to be able to use all of the ink that we paid for. This is an appalling and dishonest, misleading business practice and a complete failure of customer service and of services legitimately paid for. I have both the email history and Twitter message exchange saved. 
Desired Settlement:
I want to be able to use the rest of the ink that we paid for until it is used up.

1 REPLY 1
HP Recommended

@clairekathryn, Welcome to the HP Support Community! I’m here to help.

 

I understand you have canceled the Instant Ink service and would like to print until the Instant Ink cartridges are empty.

 

Kindly refer to this document as how a cancellation works - Cancel Your HP Instant Ink Service

 

Yes, you will be able to print the number of pages available in your plan until the last day of that billing cycle. If you print extra pages, you will be charged.

However, you will not be able to print after the last day of the billing cycle.

 

In Instant Ink, you are paying for the service and not for the ink cartridges.

 

I hope that answers your concern adequately. Let me know! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.