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JulesAlchemist
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Iunable to get support on ZBook G4 purchased with a 3 year next business day support package

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HPZbook G4
Microsoft Windows 10 (64-bit)

So I have been fgoing round in circles for hours now looking for help with this.  I can't speak to a human and all the machines at HP seem to make less sense than a clown.  Why do all the HP support options show my device as either not being covered by warranty or not being supported by HP any more - it's only 11 months old and I bought it with a 3 year warranty on top.

 

I realise this may not be the forum for this message but someone, somewhere from HP must be listening?

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iomare
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Hi,

When you enter your serial number in the UK support page what happens?

https://support.hp.com/gb-en/contact/laptops

 

Let me know,

David

REO51ST
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@iomare   and  @JulesAlchemist 

 

I just flagged the post and notified the "Mods"

 

Lets see if they can help???

 

REO

JulesAlchemist
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Thank you, it's like wading through a sea of unpleasant smelling brown stuff trying to get any sense out of the support site.

JulesAlchemist
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Did you get my responses or not? I am not sure if this is an official channel or not so feeling a bit nervous about posting screen grabs on a public forum with serial numbers etc.

 

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JulesAlchemist
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This is the message I get

 

This product is no longer serviced by HP. You may search for possible solutions on this support website.

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REO51ST
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@JulesAlchemist 

 

Please no Serial Numbers.

 

Wait and see what the "Mods" say.

 

They should be on-line after 9:00.

 

REO

danny-r
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@JulesAlchemist

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation