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HP Recommended
HP Pavilion 11m-ap0000 x360 Convertible PC (8WP22AV)
Microsoft Windows 11

I just purchased this laptop. When I try to register it HP says the warranty is expired.  It has only been out of the box a few days.

1 REPLY 1
HP Recommended

Hi:

 

HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So, the longer the PC sits unsold, the less time remains on the warranty.

 

You have two options to try and get the warranty start and end dates adjusted.

 

1. Submit an online warranty dispute form.

 

HP PCs, printers - Dispute a warranty status | HP® Customer Support

 

2. Contact HP support and work with a customer service rep to get the warranty start and end dates adjusted.

 

Contact HP | HP® Official Site

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.