• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-28-2022 12:58 PM

HP Recommended
Product: HP Pavilion 11m-ap0000 x360 Convertible PC (8WP22AV)
Operating System: Microsoft Windows 11

I just purchased this laptop. When I try to register it HP says the warranty is expired.  It has only been out of the box a few days.

Category:
1 REPLY 1

‎07-28-2022 01:47 PM

HP Recommended

Hi:

 

HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So, the longer the PC sits unsold, the less time remains on the warranty.

 

You have two options to try and get the warranty start and end dates adjusted.

 

1. Submit an online warranty dispute form.

 

HP PCs, printers - Dispute a warranty status | HP® Customer Support

 

2. Contact HP support and work with a customer service rep to get the warranty start and end dates adjusted.

 

Contact HP | HP® Official Site

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.