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10-17-2019 03:53 AM
Keyboard back light is not on even when I pressed the F5 key. the actions key mode is enabled. What can I do?
10-20-2019 03:49 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the keyboard backlight is not working.
Don’t worry, I assure you I will try my best to get this sorted.
What is the exact model for your computer?
Meanwhile, I recommend you uninstall the keyboard driver from the device manager and then restart the computer and check if it helps.
Here is how it is done.
- Type "Device Manager" into the search field to open the device manager console.
- Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
- On the Confirm Device Removal dialog box, click OK to start the uninstall process.
- When the uninstall process is complete, remove the device.
NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.
Let me know how it goes and you have a great day!
I am an HP Employee
10-31-2019 11:01 AM