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usanga
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Keyboard Back Light

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HP ENVY 17
Microsoft Windows 10 (64-bit)

Keyboard back light is not on even when I pressed the F5 key. the actions key mode is enabled. What can I do?

 

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The_Fossette
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@usanga,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the keyboard backlight is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact model for your computer?

 

Meanwhile, I recommend you uninstall the keyboard driver from the device manager and then restart the computer and check if it helps.

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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usanga
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This did not solve the problem. Meanwhile, I mentioned the model to be - HP ENVY 17 Notebook PC.

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The_Fossette
HP Support Agent
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@usanga,

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Cheers!

The_Fossette
I am an HP Employee

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usanga
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Thanks. This what I got:

Product name:HP ENVY 17 Notebook PC
Product number:G6U50UA#ABA
Serial number:
BIOS:F.34-12/19/2014
Keyboard revision:77.35
Total memory:12.00 GB
Processor name:Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 6 of 6
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@usanga,

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c01612362

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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