09-21-2016 02:39 PM
I have had so much stress after buying a brand new HP 250 G4 notebook! I've only had it a couple of months but since the start there have been browser and sound issues. Wish I'd got my money back! I've spent hours on the phone to many HP customer support reps who have tried to fix the issues. I've even had my notebook sent off for repairs. When it was returned to me the sound issues had not been resolved despite the speakers having been replaced. I called HP again who then got me to install new drives. Issue still not fixed. My case has been kept open and I've not heard from any HP rep for a week. I know I'll have to call them! I'm fed-up and wouldn't recomment HP to anyone!
Anyone else have any advice on how to get some decent support. My issue has been going on for two months! I'm based in the UK!
09-21-2016 03:14 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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